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Spa Guidelines and Policy
At Total Serenity Day Spa, we believe that an educated guest is our best Consumer. We have put together the most important points you should know when you are visiting a spa for the first time.
Give us a call
To schedule your services please call our Philadelphia location at (215) 557-0678. Please provide two telephone numbers in order for us to confirm your appointments. Gift Cards are required to schedule services. Credit card numbers may be required for reservations. If a first time customer or scheduling on a Friday or Saturday there will be a non-refundable 50% deposit that will be taken when booking the appointment.Plan ahead
If you are unable to make your appointment and need to cancel please call within 24 hours (one service) or 48 hours (multiple services). If you don't call within that time you will be charged a $25 cancellation fee for each service scheduled. Not showing to appointments will result to a deduction taken from the gift card value or prepayment.Be on time
Your punctuality is greatly appreciated. Please allow 15 minutes before your schedule appointment to check in for your services. If you arrive late your treatment time will be adjusted accordingly to avoid delays with next scheduled spa guest. Running late can be also considered a cancellation if you have missed the appointment and if there is no way we can accommodate you. We understand that sometimes being late is unavoidable; however depending upon circumstances we may need to shorten your service or charge the cancellation fee.Check in
Upon entering the spa; please check in at the reception desk to fill out Personal Profile Information. The form must be completed in order to receive any services at the Spa. You will be notified daily personal schedule, locker, robe, and slippers. Our staff will give you a brief orientation on where everything is and how to enjoy the spa.Your belongings
Valuables should not be brought into the spa, as we are not responsible for lost or stolen items. Cellular phones are prohibited inside the spa including and common areas, they should be left in the locker and on silent or vibrate.It’s your choice
Undergarments are your choice. Upon your request, we can provide disposable panties for body treatments and waxing services. Your therapist will cover you at all time and uncover the areas to be worked on during treatment.Tea time
If at any time you need a soothing herbal tea, please ask any of our staff members for assistance. We have complimentary water, juice and fruits in our waiting area for you to enjoy your visit.Check out
When you are ready to leave the spa, please leave robe and slippers in hamper and the key goes back into the locker. When you are finished getting changed proceed to the front desk to settle your account. To continue your spa experience at home, we have excellent products available for you to purchase.Next appointment
To ensure you get pampered next time and ensure desired date, time, and spa therapist, please schedule your next appointment prior to leaving.Gift cards
Do not expire (effective Feb.2007). After one year, a $10 per month fee will be deducted from the value of the Gift Card. Gift Cards are non-refundable and non-transferable. They can not be redeemed for gratuity or to purchase another gift card. They can be replaced if lost or damaged for a fee. Prices are subject to change with out notice. The purchaser and recipient are the only authorized users of the gift card. When using gift card ID is required at the time of check in. Total Serenity Day Spa is not responsible for unauthorized use of a Gift Card.Offers
All services included in any package must be used in same spa visit. Services included in packages are no transferable.Methods of payment
We honor VISA, MasterCard and cash only. Personal checks are not accepted.Tips
Gratuities are not included in the prices. Fifteen to twenty percent is customary. Gratuity envelopes are available at the front desk preferably at the time of check out. We do not accept any tips on credit cards. Tips are taken only in cash.Children/pets
Children and pets are not allowed in the spa.Refunds
We do not give cash or credit refunds. Only store credits will be given. Such credits are allowed within 7 days after date of purchase . Any concerns or suggestions regarding spa services must be notified upon check out.Price tag
Prices are subject to change without notice. In certain instances, our services may change before the website is updated.Admission
We reserve the right of admission.Any thoughts?
Please let us know how we can better serve you by filling out a comment card at the check-out desk.
